Successful CRM projects require a combination of technical and non-technical skills. We have both!
Today, Greytrix’s Salesforce.com development and support teams include 30 full-time staff. We publish the best integrations and are generally recognized within the Sage community as the go-to company for integrations and customizations.
Having awesome technical skills will only get you so far. Successful CRM strategies require a lot of soft skills. Our approach is to assign a primary point of contact to your account (aka Project Manager). The project managers bridge the gap between our clients and the technicians. They listen, document solutions, provide training to keep projects on track, monitor all technical work, and help clients maximize their investment in their systems.
Within North America, the team at My CRM Manager coordinates projects and acts as the primary point of contact for projects using Greytrix integrations. In January 2019, Greytrix and My CRM Manager entered a partnership with the objective of making Greytrix’s integrations between CRMs and Sage accounting systems better/more popular. The partnership has been very productive.
Beyond these market-leading CRM to Sage integrations, it is a great union between the deep technical resources at Greytrix and the onshore, veteran project managers at My CRM Manager.