This 8 minute video will walk you through the integration framework and key features for the user.
Consider too that Greytrix and My CRM Manager offer a very competitive subscription rate for a hosted Sage CRM solution that can connect to your instance of X3.
The Sage 100 to Sage CRM integration is published by Greytrix. Greytrix have been a Sage CRM development partner for over 20 years and have an excellent reputation within the global Sage Community.
Aside from this integration with Sage X3, Greytrix also publish the default integration between Sage CRM and Sage X3 and Sage Intacct. Beyond Sage CRM, Greytrix also publish the leading integration between Sage X3 and SalesForce.com.