Very. But it depends on what you are comparing Sage CRM against.
In terms of functionality and depth, Sage CRM is definitely a top tier CRM in the class of MS CRM and SalesForce.com, but generally about a third of the cost. The software is less expensive, but also making changes within Sage CRM is also a lot easier (less expensive). So, generally, Sage CRM is approximately a third of the cost in year one and then annually. And if you want to integrate with your Sage accounting system… Sage CRM becomes a no brainer. Sage CRM integrates with all of the primary Sage accounting solutions sold in North America including Sage 50, Sage 100, Sage 300, X3 and Intacct.
What about all of the lower end turn-on-and-use CRMs? Sage CRM can’t really compete against less costly (less functional) systems that you can just turn on and use. Firstly, because Sage CRM is not hosted by the publisher Sage. Rather it is installed on your network. Secondly, because Sage CRM is so configurable, a certain amount of thought needs to go into ‘how it will be used’. This is vastly different in comparison to certain CRM type applications where the publisher simply turns on your access and you can use it for functions A, B, & C.