Sage CRM vs. SugarCRM

Sometimes we’ll get new clients who tell us that they were deciding between Sage CRM vs. SugarCRM for their CRM software solution. As a team who frequently evaluates our competitors, this doesn’t come as surprising news.

While SugarCRM offers a variety of benefits, we’ve learned that there are a few features which tend to set Sage CRM apart from the competition:

  • Affordability
  • Hosting
  • Flexibility
  • Workflows
  • Accounting

Today, we’re going to compare these two pieces of software based on these factors. By the end of the article, you should have a more clear direction of which solution will work for your team and business goals.

(We’ve also written comparison guides for Sage vs. Salesforce and Sage vs. Dynamics 365.)

The Comparison of Sage CRM vs. SugarCRM

1. AFFORDABILITY

Small businesses need something affordable and simple. SaaS companies can get caught up in their tiered pricing models to keep specific features reserved for higher-paying users. You’ll find that many lean toward this type of offering, but it’s not the path we choose at Sage CRM.

Sage: $30 to $40/user/month. There isn’t a tiered pricing plan.

SugarCRM: Tiered pricing of $40-150/user/month, minimum of ten users.

2. HOSTING

Many CRMs host the service on the platform, while others offer multiple options depending on a company’s needs. At Sage CRM, we focus on companies who need to host their CRM on personal servers within your control.

Sage: It’s a web-app that lives on your servers.

SugarCRM: Multiple options available, including: SugarCRM’s cloud, on your technology stack (Sugar On-Site), on a public cloud, or a Sugar partner cloud

3. FLEXIBILITY

Each Sage CRM project has unique requirements and goals. That’s why we make flexibility a priority with our platform. You can customize the solution and make it your own.

Sage: You can customize it for your specific needs using ASP, VB.net or javascript.

SugarCRM: Custom fields, custom modules, code customizations, and 3rd party plug-ins.

4. WORKFLOWS

CRMs benefit small businesses because of their ability to automate fundamental business processes. Although it takes a methodical strategy to implement these rules, they can completely transform the way you do business once you apply them.

Sage: Automate the customer experience and rethink the way your company interacts with customers.

SugarCRM: An automation engine using BPMN standards, only available to Enterprise and Ultimate Plan subscribers.

5. ACCOUNTING

Syncing your accounting data with customer data can provide a deeper insight into the lifecycle, operations, and health of your business.

Sage: It integrates with Sage accounting and business management solutions, including: Sage 50, Sage 100, Sage 300, and X3.

SugarCRM: No accounting features or integrations.

The Ultimate Benefit of Choosing Sage CRM

As you can see, there are plenty of reasons why Sage CRM is a clear choice. However, we believe DCAA is the software’s real secret weapon. For over 13 years, we’ve been laser-focused on managing Sage CRM for businesses across the globe.

SugarCRM may work great for your business; we’re not here to tell you what to do. However, we know all the effort needed to build a high-functioning CRM. As the leading experts in Sage CRM project management, and are happy to help you get started with the process.

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