- Sage CRM Key Features
- Services & Support
- About Us
- CRM News
The Sage CRM CTI Framework is a flexible and open-ended infrastructure applied on top of Sage CRM. This system accommodates both inbound and outbound calls. It allows you to set your own rules for routing calls and allows for automatic actions on incoming and outgoing calls.
The CTI Framework solution is published by Greytrix and leverages the Intelli-CTI component (middleware) published by QGate. This link brings up a list of compatible phone systems.