CTI Framework

The Sage CRM CTI Framework is a flexible and open-ended infrastructure applied on top of Sage CRM. This system accommodates both inbound and outbound calls.  It allows you to set your own rules for routing calls and allows for automatic actions on incoming and outgoing calls.

Key Features

  • Supports both inbound and outbound calling
  • All major protocols and switches are supported
  • Functionality can be customized to match internal business processes
  • Supports both inbound and outbound calling
  • All major protocols and switches are supported
  • Functionality can be customized to match internal business processes

About this solution

The CTI Framework solution is published by Greytrix and leverages the Intelli-CTI component (middleware) published by QGate.  This link brings up a list of compatible phone systems.

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