You can send out specific emails to contacts from the person record, or from the context of a specific job or opportunity. Additionally, you can leverage Sage CRM’s email templates features which make it easy to merge dat and send consistent messages. I use templates all the time. Whenever we send out an email from Sage CRM, the system automatically records a copy of the email.
From Outlook, using Accelerator, we can still leverage our contacts and our Sage CRM email templates, however, the user must consciously decide if they want a copy of the email put into Sage CRM (and where).
You can learn more about how Sage CRM manages communications on this page of the My CRM Manager website.