We all know how important visual cues can be. In our Sage CRM instance (and others) we have added the ability to drop images onto the Case Summary screen. This is the Sage CRM function we use to manage support tickets that flow between our project managers and the technicians. If you didn’t know this possibility existed, well now you do. And you can use your imagination for how a WYSIWYG field could improve your processes within Sage CRM.