Recording a Customer Service inquiry from an Email

I was creating a video the other day about linking a Sage 100 RMA to a Sage CRM Case and it occurred to me that very few people realize just how easy it is to record a Customer Service issue in Sage CRM based on an email. 

This short (3-minute) video shows you how.  And here is the original video about linking the RMA.  The RAM video also displays on our Sage 100 page

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