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Sage 100 – Linking a RMA to a Case

This video shows how users can easily associate a Sage 100 RMA to a Case in Sage CRM using the GUMU™ Sage 100 CRM integration. 

Sage CRM makes it easy for customer service agents to create a case in CRM directly from an Outlook email, and then link the case to an RMA. All email correspondence as well as all details about the issue (when it came in, how it was dealt with) are there. SUPER EASY.

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