Investing In Sage CRM

Sage CRM is an ideal platform for companies that need to get more organized. However, you can’t just turn on Sage CRM and start using it.  Sage CRM requires professional services in order to be deployed properly and adequate training must be provided.  Deployment is typically rolled out over a 60 to 120-day period.  

Software Charges commonly associated to a Sage CRM Project

Below is an outline of software components that are commonly used in a Sage CRM project.  A good rule of thumb is to assume $700/user/year for Sage CRM, which is approximately 1/3 of the annual cost relative to Sage CRM’s main competitors.

  1. Sage CRM User Licenses: The monthly subscription fee to use Sage CRM is based on the number of users and generally falls between $28 to $35/user/month. Regardless of how many users you have, your subscription entitles you to all documentation and training materials published by Sage as well as access to toll-free phone support.

  2. MS SQL Licensing: Sage CRM (the application) uses MS SQL as the underlying database. To run Sage CRM, MS SQL Standard Edition is required (not SQL Express).  If you do not already have MS SQL, it is often least expensive to acquire it through Sage as Sage has an OEM agreement with Microsoft.  The SQL licensing for this is referred to as ‘Sage runtime MS SQL’.  Currently this provides us with MS SQL version 2016 Standard Edition. If required, the charge for this will come from Sage and is typically embedded in the Sage CRM subscription agreement as a separate line item.

  3. The integration component: The integration between Sage 300 and CRM is the only good integration provided by Sage at no additional cost.  The integrations with Sage 50, Sage 100, Sage X3 and Intacct all require third party software, and the prices for those integrations differs by publisher.  Please email us for specific pricing questions related to the integration.

  4. Accelerator: While Sage CRM comes bundled with an Outlook Plugin which allows you to file emails from Outlook into CRM, we strongly recommend the more robust Outlook integration called Accelerator. We strongly recommend Accelerator because it has such a dramatic impact on adoption and productivity.  Click here to learn more.  This utility is published by CRM Together.  The cost for this add-on is USD $140/user/year.

  5. MobileX: There are 3 ways to use Sage CRM on your smart phones. MobileX is the solution we use internally and recommend for our clients. MobileX is also published by CRM Together. Click here to learn more. The cost for this add-on is USD $140/user/year. 
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