Each of our projects has a point person on the client-side to assist with training and support issues.
The role is so crucial to our mutual success that having a designated CRM administrator is a requirement with all projects we take on.
This page on our site breaks down this role, what makes for a good point person, and how to identify a sub-standard one (ouch!)
Your company’s investment in time, effort, and money related to your CRM initiative not worth the risk of failure. A dud CRM administrator is super expensive in many ways. Please check out this page before signing off on a CRM project.