Jeff Richards (head of Sage CRM training and development) and David Beard (Sage CRM Principal) have a podcast series wherein they interview a handful of Sage CRM partners from around the world.
This is the third (last) of 10-minute segments they did with me (Dan). Here are the links to the first and second episodes.
In this third episode, we cover:
-The risks associated with CRM projects (CRMs in general, not Sage) and how we build processes into how we manage projects that minimize the risk.
-The concept of thinking about CRM as a communications system.
-How the plan for any CRM project invariably changes mid-project.
-The team at My CRM Manager and our strategic partnerships with other companies in the global Sage CRM community.