Almost all of our Sage CRM projects use the advanced integration between Sage CRM and MS Outlook (aka Accelerator).
Accelerator has a massive impact on user adoption and a deep feature set. When it comes to user training, we provide a user guide (which references the training videos on our Accelerator page) in advance of the hands-on training sessions. These user guides are constantly evolving. You can see videos outlining Accelerator AND download the latest version of our user guide from the Accelerator page on the My CRM Manager website.